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ZEN TIMER ONLINE INSTALL
ZEN TIMER ONLINE UPDATE
ZEN TIMER ONLINE DOWNLOAD

When the article about the time tracking app mentioned that it pauses when switching to another tab, it meant the ticket tabs within Zendesk when you are working on multiple tickets at the same time, and not the browser tabs. Though I do understand what you're saying since you have another screen. If the ticket is still the active tab in the window, the time would still continue running. Thanks for reaching out to us regarding this.

ZEN TIMER ONLINE UPDATE

Drag the Time spent since last update and Total time spent fields from theįor more information, see Creating ticket forms to support multiple request.

Click the name of a ticket form to open it.

Objects and rules in the sidebar, then select Tickets > Forms. To add the custom fields to your ticket forms If you don't add the new fields to all of your ticketįorms, you will receive an error message, see Time Tracking app error message in Support tech If your Zendesk plan includes multiple ticket forms, you'll need to manually move the newįields to all of your ticket forms. You enable role restrictions, roles that don't have access to the app will see

To view the fields, in Admin Center, click Objects and rules in the sidebar, then select Tickets > Fields.īy design, agents with access to the app won't see the custom fields on their tickets. Spent since last update and Total time spent.

ZEN TIMER ONLINE INSTALL

When you install Time Tracking, it automatically creates two custom ticket fields, Time The app will not appear and will not track time for roles you don't select if you have

Enable role restrictions: Select which roles can use the Time Tracking app.

Setting only applies if you've also enabled the Edit time submission setting. Setting enabled, the agent would have to enter it in the format "00:05:00". With this setting enabled, an agent could enter "5" for five minutes. Their time spent in minutes, rather than in hours, minutes, and seconds.

Simplified time submission: Enables agents to be able to edit and submit.

With this feature enabled, agents are required toĬonfirm their time in order to submit the ticket. Ticket if, for example, they spent significant time discussing the issue with a Agents can review and edit their time spent on a

Edit time submission: When you enable this setting, the window below appears.

Resume on changes: When changes are made to any fields, the agent will be.

To the timer, allowing them to start the timer over.

Reset current time: Determines whether agents can see the refresh button next.

Display timer controls: Determines whether agents see the play and pauseīuttons next to the timer, allowing them to manually control when the timer starts and.

The ticket, such as by switching to another tab.

Auto pause: Automatically pauses the timer when the agent navigates away from.If the app is hidden, agents without the admin role cannot see or edit the Hide the app from agents: Only displays the app to agents with the admin.On that ticket so far, including the agent and status for each time interval. Display timelogs to agents: Determines if agents can see a log of time spent.Return to this settings page at any time by clicking Apps > Manage > On the app settings page, configure any settings you want as described below.From the drop-down, choose the account you want to install the app to, then click.On the app details page, click Install.Find the Time Tracking app, then click the title.Light agents can't use this app.Īpps and integrations in the sidebar, then select Apps > Channel With this app, you can track how much time agents spend on working on

ZEN TIMER ONLINE DOWNLOAD

You can download and install the Time Tracking app from the Zendesk